Q: How do I cancel my membership?

A: Please go to the CCBill Customer Service Page to look up your membership info. Please have your email, subscription number or credit card number handy. Follow the easy instructions to cancel. If you have trouble, you can call CCBill 24 hours a day, 7 days a week, 365 days a year! USA Phone: 888.596.9279 or 480.449.7751

Q: I lost my password! How do I get it again?

A: Please go to the CCBill Customer Service Page to look up your password info. Please have your email, subscription number or credit card number handy. If you have trouble, you can call CCBill 24 hours a day, 7 days a week, 365 days a year! USA Phone: 888.596.9279 or 480.449.7751. If you can't find it there, drop me an e-mail and I will reset your password. Tell me as much info as you can - what you think your ID and Password are if you have any idea.

Q: What is the VIP Area?

A: The VIP Area has over 3,000 archived photos with new photos and/or videos added several times every month. It also has extra features like OurGuys Live Feeds. Members who join the site with a 6 or 12 month membership - paid all at once - not only get a huge discount (compared to the monthly charges), but they get access to this bonus VIP area. It's like buying a magazine subscription instead of buying the copies off the rack - you get a better price and a subscription bonus (only this is much better than any stupid travel alarm clock!).

Q: Something funky happened when I signed up and I wasn't able to choose an ID and Password. What do I do?

A: Just drop me an e-mail and include what you want your ID and Password to be and the e-mail address you used when you signed up. I'll take care of it for you. For fastest service, you can call CCBill 24 hours a day, 7 days a week, 365 days a year! USA Phone: 888.596.9279 or 480.449.7751.

Q: My ID and Password isn't working. Why?

A: Your ID and Password are case-sensitive. This is the most common reason why people have trouble entering the site. Be sure to enter them exactly as they are listed on your e-mail confirmationf? you got when you signed up. The site is protected by ServerGuard against fraud and password hacking. If you have shared your password with anyone and they are using it, you WILL be blocked from the site. If you are getting a Serverguard Error, please e-mail me to get it worked out.

Q: How often is MyFriendsFeet.com updated?

A: There is a new photo posted almost everyday on the FootFlash page. New photosets of feet, socks and tickling are posted 2 times every week. Stories and contributors' photos are updated frequently - usually every month.

Q: I have AOL and I am having trouble seeing some of the live feeds.

A: Be sure that you have the latest version of AOL - that should take care of all of your problems. Go here to download the latest version. You can also run Internet Explorer instead of your AOL browser. To do that, follow these instructions: 1) Sign on f?to AOL like normal. 2) Once you are connected, minimize the AOL window. 3) Go to your "Start" button and choose "Internet Explorer" from the Programs file. You can also launch Explorer from the icon on your desktop. 4) Once Internet Explorer is launched, use it as your browser and go to http://www.myfriendsfeet.com and continue your fun!

Q: I'm having trouble viewing the videoclips. What am I doing wrong?

A: You need to have Quicktime installed to view the clips. It is the standard software for internet movies. Download it for free here, or get the latest version.

Q: How can I be sure to get the most out of MyFriendsFeet.com?

A: Make sure you have the most up-to-date versions of your browser for best performance. When you cannot view something properly, it is almost always a browser issue. Use the following links to upgrade to the newest version: Update Internet Explorer - Update Netscape Navigator - Update AOL. Also be sure you have installed Quicktime on your computer, which lets you view the videoclips. Download Quicktime here.

Q: Are your videos that you sell available for European format?

A: Currently I only sell the VHS videos in the American format and not PAL. All titles ARE available in standard DVD format, which can be viewed in most countries.

Q: How can I check on an order that I placed for a DVD or Video?

A: Videos/DVDs usually take 14 days to arrive. You can write me at Help@myfriendsfeet.com to check the status on your order.

Q: Where are the old photos from the early days of MyFriendsFeet.com?

A: I take down the some of the photos on MFF after about a year to make room for the new material. Some of the classic material is available in the VIP Area - well over 1500 photos - to members who buy a 6 or 12 month membership. Visit here to get a 6 or 12 Month Membership.

Q: I can't find my question or problem here? Who should I contact?

A: Contact me (CatInHat) directly with your question and I'll help you as best I can.